Customer Care
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Customer Care 

All products are designed and handmade by Pernilla Nylander.

Customer Service

For questions about products or other business inquiries, please contact customer service via email, phone, or fax. We try to answer most inquiries in a few days but sometimes it can take a little longer.

email: sales@nylanderla.com

phone: 323-385-2459

Custom and Wholesale Orders

Custom combinations and treatments are available. To inquire about custom options and rates, or if you are a retailer and wish to discuss wholesale orders, please contact customer service.

Delivery and Lead Time

As all products are handmade when ordered, please allow 2-4 weeks for delivery on individual orders. Lead times may vary. Lead time for Wholesale orders varies between 8-12 weeks, please contact to get an estimate. If rush delivery is desired, please specify in the customer comments box in the shopping cart or contact customer service. Availability of expedited shipping is not guaranteed and is dependent on volume of current orders.

Cancellations

To cancel an order, please contact customer service immediately sales@nylanderla.com

Orders cancelled after 24 hours are subject to a 25% restocking charge. Cancellations after 48 hours are subject to a 50% restocking charge. No cancellations are accepted once an order has been shipped.

Exchange & Returns

For all retail orders – All items are FINAL SALE. Damaged items may only be exchanged for exact replacements. If there is a defect that item may be exchanged only for a replacement of the exact same item and if that item is not available a credit will be applied to your account in the amount of the item. For any issue customer service must be contacted within 48 hours of receiving an item.

As all items are made to order we do not offer returns or exchanges. Should an exchange be desired please contact customer service to find out if the item is eligible for exchange. If the item is eligible a restocking fee of 50% will be required. Please DO NOT send back until you get an authorization number and shipping information. If you return without authorization no refund of any kind will be issued. When exchanging an item, shipments must be insured and all shipping charges must be prepaid (shipping charges on all exchange merchandise are non-refundable and exchanges will incur additional charges). All exchanges must reference their authorization number and be clearly labeled as exchange. Merchandise must be mailed through a delivery service that provides a tracking number and requires signature for verification of receipt. (For example: FedEx, UPS, or USPS registered mail).

All items bought in the SALE section are final sale.

 

Shipping Information

•  Please allow  2 – 4 weeks ( depending on the bag) for your order to be finished and shipped, after receipt of payment.
(excluding holidays)

Note that each bag is handmade from start to finish.

Feel free to contact us here if you have a special request or rush order.

• In stock items are shipped via Priority mail with delivery confirmation for all domestic orders.

• Custom orders are shipped via Priority Mail with delivery confirmation for all domestic orders. items are shipped within 2-4 weeks of receipt of payment.
(excluding holidays)
• All international packages are shipped First class, please contact us for rates and options.

 

Privacy Policy

Your Information is used to process your order. We may use your purchase information about the products you buy from NYLANDER to make other marketing offers to you.

Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights.

You acknowledge that this privacy policy is part of the terms of service of NYLANDER.

You agree that using this site signifies your agreement to NYLANDER’s privacy policy.

NYLANDER reserves the right to change this privacy policy, at any time, without advanced notice.We will post those changes on this page so that you are always aware of our policy.

 

Thank you so much for shopping with us, we truly appreciate your love & support!