All items are made to order
For all retail orders – All items are FINAL SALE. Damaged items may only be exchanged for exact replacements. If there is a defect that item may be exchanged only for a replacement of the exact same item and if that item is not available a credit will be applied to your account in the amount of the item. For any issue customer service must be contacted within 48 hours of receiving an item.
For all wholesale orders, should there be a defect the item will be replaced with the exact item. If the specific item is not available a replacement of the same item in a different color or finish is the only substitute. All immediate orders are final sale.
As all items are made to order we do not offer returns or exchanges. Should an exchange be desired please contact customer service to find out if the item is eligible for exchange. If the item is eligible a restocking fee of 50% will be required. Please DO NOT send back until you get an authorization number and shipping information. If you return without authorization no refund of any kind will be issued. When exchanging an item, shipments must be insured and all shipping charges must be prepaid (shipping charges on all exchange merchandise are non-refundable and exchanges will incur additional charges). All exchanges must reference their authorization number and be clearly labeled as exchange. Merchandise must be mailed through a delivery service that provides a tracking number and requires signature for verification of receipt. (For example: FedEx, UPS, or USPS registered mail).
All items bought in SALE section are final sale.
To cancel an order, please contact customer service immediately. Orders cancelled after 24 hours are subject to a 25% restocking charge. Cancellations after 48 hours are subject to a 50% restocking charge. No cancellations are accepted once an order has been shipped.